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Unit Trust - iFAST is licensed to provide custodial services for unit trusts and Singapore Government Securities (SGS). Custodial services include the safeguarding and administration of client assets and are subjected to regulatory requirements in the provision of such services. The unit trusts investments are registered in the name of iFAST Financial Pte Ltd - Client Trust. These units are segregated from the company’s assets.

SGS Bonds are held under a custody account with iFAST Financial Pte Ltd (‘iFAST’), a licensed custodian under the Monetary Authority of Singapore. For SGS Bonds, iFAST is a CDP Approved Depository Agent (DA) so we will also maintain a sub-account with CDP on behalf of each client, even though the SGS Bonds are held with iFAST.

Corporate Bonds - The holdings are held under a custody account with iFAST or any sub-custodians that we may appoint from time to time.

Cash Account – Cash account monies are deposited in bank accounts with licensed banking institutions. These bank accounts are designated as trust accounts, in which the monies are held on behalf of the customers and cannot be used to offset any debts owed by the company to the banks.

ETFs and Stocks - Stocks & ETFs are held on client’s behalf by iFAST and/or its appointed Custodian, hence the Securities are not registered in client name. Securities bought through iFAST must also be sold through iFAST, otherwise additional transfer fees may be incurred.
For SGX-listed securities, iFAST is a CDP Approved Depository Agent (DA) so we will also maintain a sub-account with CDP on behalf of each client, even though the listed securities are held with iFAST.

For CPF-OA/CPF-SA/SRS units that are classified under Non-IA status, they will be registered under your name.
For CPF-OA/CPF-SA/SRS units that are classified under IA status, they will be registered under iFAST Financial Pte Ltd - Client Trust.

All assets are registered in the name of iFAST Financial Pte Ltd - Client Trust, and subject to MAS regulations. If iFAST Financial Pte Ltd (‘iFAST’) ceases as a business concern, your assets are protected. The creditors of iFAST will have no claim over your assets.

For SGX-listed securities, iFAST is a CDP Approved Depository Agent (DA) so we will also maintain a sub-account with CDP on behalf of each client, even though the listed securities are held with iFAST.

In the unlikely event that iFAST ceases operations, your investment holdings held under custody with iFAST will not be affected as they will either be returned to the investors or transferred to another agent of your choice. iFAST will ensure that all liabilities and obligations to all clients have been fully discharged or provided for, and that proper arrangements have been put in place.

We do not send out Physical statements. Account statement is posted in web "Inbox".

The records of your investments are kept in various data centers in various locations within Singapore. You can be assured that your records will be safely stored.

The assets of unit trusts are held separately on trust by the trustee for the benefit of the unit holders in the event that the fund manager goes into liquidation, a meeting will be called by either the manager or the trustee for the purpose of determining an appropriate course of action. If a resolution is passed at the meeting, the trustee will take the necessary steps to wind up the fund. The trustee then has to ensure that the resultant proceeds have been distributed to participants in the same proportion as their holdings of unit.

Trustees are required, but not limited to:

• Take into custody or control all the property of the fund and hold the property on trust for the participants.
• Ensure that all the property of the fund is properly accounted for
• Keep and maintain a register of the participants of the fund.

In the event that the trustee of a fund becomes a bankrupt, the trustee is not allowed to use the investors’ holdings and monies to offset the trustee’s losses. The fund manager will appoint another approved trustee to take over as the new trustee.

You may email your queries to clienthelp@fundsupermart.com

For telephone assistance, you may call our helpdesk at 6557 2853

Due to security reason, FSM Mobile App is not accessible using jailbroken and/or rooted mobile devices. This is a security precaution to safeguard your accounts from any security compromises. As such, we strongly encourage you to verify that your devices are not jailbroken or not rooted in order to use FSM Mobile App. Alternatively, you can access your accounts online via FSMOne website.

Consult your device’s service centre on how to revolve your device issue.

Depending on the purpose of the communication, FSM will only contact you via email using our official FSM email domains. Please check the sender’s email address carefully to ensure it is from an authorised FSM address ending with:

@fundsupermart.com

Please check the sender’s full email address carefully before responding to any email claiming to be from FSM.

FSM may request limited information for verification purposes. However, FSM will never ask for your password, One-Time Password (OTP), or full login credentials via email, phone, or SMS.

If you receive a suspicious email claiming to be from FSM:

• Do not click on any links or open attachments
• Do not disclose your personal, account, or login information
• Contact us via the official FSM website, or forward the email to clienthelp@fundsupermart.com for verification

FSM takes your account security seriously. We encourage you to remain vigilant and report any suspicious communications.

I see the following message when trying to access FSMOne:

Access Denied

You don't have permission to access "http://secure.fundsupermart.com/fsmone/home" on this server.

Reference #xxx.xxxxxx

 

This message may appear when our security protection systems temporarily restrict a connection to safeguard the platform from unusual or suspicious traffic. In most cases, the restriction is temporary and will be lifted automatically after a short period.

Please try the following steps:

Step 1: Wait for 10–15 minutes
The temporary restriction will usually be lifted automatically after a short period.

Step 2: Clear your browser cache
After waiting, clear your browser cache and reload the page to ensure the latest version of the website loads.

Step 3: Try using Incognito / Private mode
Alternatively, open FSMOne in an incognito or private browser window. This loads a fresh version of the site and may resolve the issue.

After completing the above steps, you should be able to access FSMOne normally.

 

If the issue persists

Please contact FSMOne Customer Service and provide the following details to help our technical team investigate:

• A screenshot of the error message
• The Reference number shown on the error page (e.g. Reference #xxx.xxxxxx)

This information will help us identify the issue more quickly.