Troubleshooting and Technical Support

Please refer to the steps below to clear your browser caches and cookies, close the browser, reopen and try again.

Internet Explorer:

  1. Go to Tools > Internet Option
  2. Under Browsing History, click on "Delete"
  3. Check on Temporary Internet files, Cookies, History* and InPrivate Filtering Data
  4. History*: this is optional whether you wish to remove the websites that you have visited earlier.
  5. Click "Delete"

Mozilla Firefox:

  1. Go to Tools > Options
  2. Go to Privacy
  3. Click on ‘clear your recent history’ under History.
  4. Check on Browsing & downloaded history, Cookies and Cache.
  5. Click "Clear Now"

Google Chrome:

  1. Go to Customise and control Google Chrome.
  2. Go to Settings.
  3. Click ‘Clear Browsing data’ under Privacy.
  4. Check on Browsing History, Cookies and other site and plug-in data, Cached images and files.
  5. In "Obliterate the following items from", select "the beginning of time".
  6. Click "Clear Browsing Data"

Safari:

  1. Go to Safari > Preferences
  2. Click "Privacy".
  3. Click "Remove All Website Data".
  4. Click "Remove Now".
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