To amend your orders:
Go to Transact > Stocks & ETFs > Order Book > click on the green "Modify" button. You can increase or decrease the price of your limit order. However, you can only decrease the quantity of your order but not increase the quantity. After filling in your new order details, key in your password for verification to proceed.

Please note that the priority of your order will be forgone if you amend your price.
Note: Amendments of orders are not allowed for China A-Shares trading. You can only cancel and place new order.

To cancel your orders:
Go to Transact > Stocks & ETFs > click on the red "Withdraw" button then key in your password for verification to proceed.

You can cancel unfilled orders except during the non-cancel period.

*Note: US orders that are matched for opening cross cannot be cancelled within 2 minutes of market open. Please refer to the following links from NASDAQ and NYSE for more information:
https://www.nasdaqtrader.com/content/ProductsServices/Trading/Crosses/openclose_faqs.pdf
https://www.nyse.com/publicdocs/nyse/markets/nyse/NYSE_Opening_and_Closing_Auctions_Fact_Sheet.pdf
http://www.sec.gov/rules/sro/nasdaq/2014/34-72226.pdf

You can amend or cancel orders in your order book during non-trading hours (except exchange’s non-cancel period and ongoing GTD order), provided that the orders have not been fully filled. The order request will be submitted for execution when the exchange open for trading.

For partially filled orders, the amendments or cancellations will only apply to the unfilled orders and please refer to respective exchange for their non-cancel time periods.

Please take note of the following:

• A new amendment order cannot be entered if the previous amendment order has not been processed. Once a cancellation order has been entered, you cannot withdraw your cancellation order or make further amendments to the same order.
• Acceptance of any amendments is subject to the acceptance of the respective stock exchanges.
• For amendment or cancellation of existing Buy orders queuing with the exchange, your purchasing power can only be released and updated after the exchange is open, when they have accepted your order request.
• For ongoing GTD order, you are only allow to amend or cancel your order at the following time:

             US Exchange: after 4pm (Singapore time)
             SGX, Bursa: after 8pm

It will affect your purchasing power for all existing orders queuing with the exchange, your purchasing power can only be released and updated after the exchange is open, when they have accepted your order request.

For GTD Buy orders, please ensure that there is sufficient monies in your cash account or Auto-Sweep Account depending on your selected payment method, as your order might be affected if you do not have sufficient monies for the processing/exchange related fees.

Your purchasing power will be released and updated when the order expires after the exchange close. For GTD orders, It will expire on the last specified date when the order expires.

You can go to Transact > Stocks & ETFs > Order Book to view your order status.

Valid Day and GTD orders will remain in your Order book (Today Orders) on the same trading day. For orders transacted on previous days, you may refer to:

- Transact > Stocks & ETFs > Order Book > Historical Order Book (Up to past 5 days) or
- Transact > Stocks & ETFs > Order Book > Historical Transactions

Orders may be rejected due to many reasons and the common ones are listed here:

• Incorrect price spread check
• For US order, if the limit price is ~20% away from prevailing market price or bigger than our counterparty's set thresholds, it may be rejected or stopped for review.
• Insufficient purchasing power
• The security you have selected has been suspended, or delisted and etc.
• There is no Trade-At-Close (TAC) price during TAC period.
• The order price does not match the TAC price during TAC period.
• Securities that settle in physical form may be blocked by our counterparty.

For more information on price spread for different Exchanges, please refer to the link here.
If your order is rejected despite having checked and corrected any possible errors, please call our Customer Service Hotline at 6557 2853.

Orders that are already received or queuing on affected securities that undergo corporate actions will be cancelled automatically when the exchange opens. 

You are advised to monitor Corporate Actions for your orders (e.g. Capital Reduction, Capital Restructuring, Right Issue, Stock Split, etc.), to cancel and amend if required as Corporate Actions normally involve change of price and quantity.

No, stocks or ETF transactions are not entitled to cancellation rights.

An Odd Lot refers to a trading size smaller than the standard board lot prescribed by the exchange. Odd lots usually arise from stock splits, bonus issues, or rights issues. For example, if the board lot size is 100 shares, a one-for-five bonus issue may result in 20 extra shares, which are considered odd lots.

• SGX & Bursa: Odd lots are traded in the Unit Share Market, where prices are based on demand and supply.
• HKEX: Odd lots are traded in the Odd Lot Market, and must be executed at the prevailing odd lot market price. Stocks worth less than HK$0.01 per share may also be traded in the odd lot market, even if they equal a full board lot in quantity.
• China A-Shares: Buying of odd lots is not allowed. Odd lots must be sold in one single order (e.g. if you have 107 shares, you may sell 100 or 107 shares, but not 103). Odd lot trades are matched in the board lot market, subject to demand and supply.
• US Market: An odd lot is any order less than 100 shares, or not evenly divisible by 100. However, US exchanges support online trading of as little as 1 share.

SGX Odd Lots
You may buy and sell SGX odd lots online for the following payment types:

• Cash Account / Auto-sweep (Cash)
• CPF
• SRS

For CDP-linked accounts, only sell orders for SGX odd lots are supported online.

To place an SGX odd lot order:
Go to Transact > Stocks & ETFs > Buy/Sell, then select “Odd Lots” from the top left corner.
Please note that odd lot and full lot orders must be placed separately. If you wish for both orders to be amalgamated, both orders must be filled on the same trading day.

HKEX, Bursa & China A-Shares Odd Lots
For HKEX, Bursa and China A-Shares odd lot trading, please contact our Trading Representatives at 6557 2853 during the respective market trading hours for assistance.

Odd lot trades placed through our Trading Representatives are subject to the same online commission rates.

 

A force key is a feature that enables you to submit a price at any stipulated bid size level for SGX market, including those exceeding the range of 30 bids. Force key is not applicable for security counters with last done prices of $0.50 and below.

Currently, FSM Global does not support the Force Key feature through the website. If you wish to place a Force Key order, please contact our Client Services hotline at 6557 2853 during the respective exchange's trading hours. Our Trading Representatives will be able to assist you over the phone.

SGX introduced a new Trade-at-Close (“TAC”) session with effect from 3 June 2019. TAC is a fixed price matching session when orders can only be matched at the prevailing closing price. It applies to SGX-listed securities, including stocks, ETF, Structured Warrants and Daily Leverage Certificates.

The TAC phase will occur at 5.06pm to 5.16pm on a full day trading day and from 12.06pm to 12.16pm on a half day trading day.

Full Day Trading

	Start	End
Pre-Close	5.00pm	Anytime between 5.04-5.05pm
Non-Cancel Last	Anytime between 5.04-5.05pm	5.06pm
Trade At Close (TAC)	5.06pm	5.16pm
Close	5.16pm

Half-Day Trading

	Start	End
Pre-Close	12.00pm	Anytime between 12.04-12.05pm
Non-cancel Last	Anytime between 12.04-12.05pm	12.06pm
Trade At Close (TAC)	12.06pm	12.16pm
Close	12.16pm

Please refer HERE for the SGX trading hours.

With the introduction of the TAC phase, you are now able to transact with price certainty at the already established TAC price and you are also able to fill an order that was not fully filled during the closing auction routine, as all outstanding limit orders at the end of the closing auction will be carried forward into the TAC phase.

1. You can enter new orders, amend or delete orders.
2. The price of the new order and amendment has to be the same as the TAC price, otherwise the order will be rejected.
3. Partially filled/unfilled orders with a worse or at the TAC price from the close auction will be carried over to the TAC phase.
4. If the price of a GTD order is amended to a non-TAC price, the order amendment will be rejected during the TAC phase but the original order will still remain in the order book under the original order price.
5. Only limit orders and GTD orders with established closing price are applicable during the TAC phase.
6. Unfilled/partially filled GTD orders from TAC phase will be carried over to the following trading day. Unfilled/partially filled day orders from the TAC phase will expire at the end of the day.

Notes:

• The TAC phase will only occur if a closing auction price is established for the security. The TAC price will then become the Previous Close on the next trading day.
• Orders entered during the TAC phase will only be filled if there is adequate interest on the other side of the trade.
• The TAC applies the key principle of continuous trading session whereby incoming orders are matched immediately against resting orders in the order book based on time priority.

You may view the TAC price at Transact > Stocks & ETFs > Prices > refer to "TAC" column during TAC trading hours.

Different stock exchanges have different exchange mechanisms to safeguard the market from extreme price volatility.

SGX Circuit Breaker
For more information about SGX Circuit Breaker, please refer to the link here.

HKEX Volatility Control Mechanism (VCM)
For more information about the VCM, please refer to the following links:
 

HKEX orders placed during Continuous Trading Session are submitted as an Enhanced Limit Order (ELO), which allows matching of up to 9 spreads away when the input price is better than the current traded price.

However, any ELO that is not filled immediately will be treated as a Limit Order subsequently. Limit Order only allows matching at the specific input price, and cannot be placed below the best bid price for sell orders, or above the best ask price for buy orders. Hence, any order amendment will be rejected if the input price is better than the current traded price.

Example	Order Details	Order Type	Market Price	Result
1.	Sell Stock A at HKD 19.50	ELO	Bid Price: HKD 19.51	The sell order will be filled at HKD 19.51
2.	Buy Stock A at HKD 19.53	ELO	Ask Price: HKD 19.52	The buy order will be filled at HKD 19.52
3.	Buy Stock A at HKD 19.65	ELO	Ask Price: HKD 19.52	The buy order will be rejected as the input price is more than 9 spreads from the ask price.
4.	Buy Stock A at HKD 19.50	ELO	Ask Price: HKD 19.52	Order is on queue. Amendment of price to HKD 19.53 for the buy order will be rejected as the input price is better than the ask price.

 

All US orders received prior to market open may be routed to any Market Centre for trade execution. Not all US stocks or ETFs starts trading at 9:30am (EST) sharp. US Exchange depends on designated market maker (DMM) to determine the opening price (OP).

Please refer to the following links from NASDAQ and NYSE for more information:
https://www.nasdaqtrader.com/content/ProductsServices/Trading/Crosses/openclose_faqs.pdf
https://www.nyse.com/publicdocs/nyse/markets/nyse/NYSE_Opening_and_Closing_Auctions_Fact_Sheet.pdf
http://www.sec.gov/rules/sro/nasdaq/2014/34-72226.pdf

Report of US Exchanges odd lot transactions that are marked for "publication" or as "tape eligible" are publicly disseminated by FINRA and the securities information processors, as applicable; however, odd lot transactions do not update the High, Low and the Last Sale price of the security.

Please refer to this link for more information on odd lot transaction trade reporting rules for US Exchanges.

Orders may be routed to different US market centers, thus they may not be filled at the same price or same time.

We do not facilitate the buying of stocks in the OTC markets. However, you can contact our dealing desk at 6439 8008 to sell the stocks on OTC markets.