For telephone assistance, you may call our client services at +65 6557 2853.

Internet Explorer:

1. Go to Tools > Internet Option
2. Under Browsing History, click on "Delete"
3. Check on Temporary Internet files, Cookies, History* and InPrivate Filtering Data
4. History*: this is optional whether you wish to remove the websites that you have visited earlier.
5. Click "Delete"

Mozilla Firefox:

1. Go to Tools > Options
2. Go to Privacy
3. Click on ‘clear your recent history’ under History.
4. Check on Browsing & downloaded history, Cookies and Cache.
5. Click "Clear Now"

Google Chrome:

1. Go to Customise and control Google Chrome.
2. Go to Settings.
3. Click ‘Clear Browsing data’ under Privacy.
4. Check on Browsing History, Cookies and other site and plug-in data, Cached images and files.
5. In "Obliterate the following items from", select "the beginning of time".
6. Click "Clear Browsing Data"

Safari:

1. Go to Safari > Preferences
2. Click "Privacy".
3. Click "Remove All Website Data".
4. Click "Remove Now".

In the event of an online trading system failure, our technical team will work to restore the system immediately and assess within the first hour whether it will take more than 2 hours to resolve.

If it is determined that the system cannot be restored within 2 hours of discovering the failure, we will notify all FSMOne customers of the technical difficulties on our website.

In the meantime, you can contact us at 6557 2853 for assistance. Alternatively, you are welcome to visit our office at 50 Raffles Place, #36-01 Singapore Land Tower, Singapore 048623, where we can assist you directly with your requests. Once the online trading system is restored, we will promptly inform all FSMOne customers.