Incorporated in the year 2000 in Singapore, FSM Global is the Business-to-Consumer (B2C) division of iFAST Financial Pte Ltd (“iFAST Singapore”).

FSM Global provides a comprehensive range of investment products and services to investors in Singapore, supported by its regional research team of over 20 analysts and content writers.

iFAST Singapore is the Singapore subsidiary of SGX-ST Mainboard-listed iFAST Corporation Ltd. (“iFAST Corp”), which is also present in Hong Kong, Malaysia and China. iFAST Singapore holds the Capital Market Services licence and the Financial Advisers licence, issued by the Monetary Authority of Singapore, and is also a Central Provident Fund-registered Investment Administrator and a Depository Agent of The Central Depository (Pte) Limited (“CDP”). iFAST Singapore is also a Trading Member of SGX-ST and a Clearing Member of CDP.

Opening an account is completely free. There is no requirement to maintain any minimum holdings, and no inactivity fees are imposed on the account. To find out more about our pricing structure for the various products, click Pricing Structure

FSM Global (the B2C division of iFAST) is regulated by the Monetary Authority of Singapore (MAS) — Singapore’s central bank and financial regulator, widely recognised for its strong regulatory standards. FSM Global operates under strict MAS requirements covering governance, conduct, risk management, and investor protection.

Under MAS regulations, all client cash and investments are strictly segregated from FSM’s own company assets. Your cash and investments are held in trust accounts or custodial arrangements, ensuring that your assets belong to you at all times and are not treated as FSM’s corporate property.

FSM Global has been operating for over 25 years and serves global investors across multiple markets. As part of the iFAST Group, FSM Global has grown into one of Singapore’s leading wealth management platforms, with a strong and proven track record of acting in our clients’ best interests.

All global investors (non-Singaporean) residing outside Singapore are welcome to open an account with FSM. To register, you will need to provide essential personal information and identity verification documents, including a valid passport for foreigner. Once your account is approved, you can trade a wide range of investment products on FSM, including stocks, ETFs, bonds, unit trusts, managed portfolios, and more.

For more details, please click here to learn more about opening an account with FSM Global.

US citizens and residents (including beneficial holder) are not permitted to open an account on FSM Global. Existing clients who change to this status will also be restricted from trading (buy, switch-buy, or RSP).

In addition, restrictions may apply to citizens or residents of certain other countries due to regulatory or product-specific limitations. If you are unable to invest in a particular fund, please contact our helpdesk for assistance.

FSM Global currently supports the following account types:

• Personal Account: Each client may open one Personal Account. This account can be funded via Cash, CPF-OA, CPF-SA, and SRS.
• Beneficiary Account(s): You may open up to 5 Beneficiary Accounts. These accounts allow one main account holder and one beneficiary holder, and can only be funded with Cash. Beneficiaries have no ownership or rights to the account while the main account holder is alive.

Important notes:

• FSM Global does not offer joint accounts.
• FSM Global does not provide a nominee feature. If you are looking to include another person, the Beneficiary Account structure is the only available option.

You can open an FSM Global investment account in two convenient ways:

1. Online (Recommended)
   • Apply via www.FSMOne.com.sg by clicking “Open An Account” or through the FSM Mobile App.
   • Account opening is free, requires no minimum balance, and can be completed in a simple 3-step process.
     • For Singapore citizen or PRs, you can use Myinfo (Singpass):
       • Your details are auto-filled, no supporting documents needed.
       • Your account will be opened instantly.
     • For all others investors:
       • You will need to upload supporting documents.
       • Account opening typically takes 1–2 business days for review and activation.
2. At Our Office (By Appointment)
   • Address: 50 Raffles Place, #36-01 Singapore Land Tower, Singapore 048623
   • Office Hours: Mon–Fri, 8:30am–5:30pm (excluding Public Holidays, including lunch hours)
   • Please bring your original NRIC or Passport for verification.
   • If registering with a passport without your residential address, bring an additional document showing your residential address.
   • If your residential and mailing addresses differ, bring a supporting document showing your mailing address.
   • Prior appointment is required due to capacity limits.

*Minimum age for a Personal Investment Account is 18 years old and no minimum age for a Beneficiary Account (beneficiary applicant). 
*Upon account being approved/ activated, you will be notified via email.
 

A) Personal Account:
A photocopy (both sides) of your NRIC (Singaporean and Malaysian) / Passport (other countries) and ANY ONE of the following documents (non-returnable) are required:

• Latest telephone/internet bill (utilities/telco bills opened online e.g. CirclesLife,  Keppel Electric, Tuas Power etc are not acceptable) ,or
• Latest Bank Statement, or
• Latest CPF - Home Page ("right click" to print from CPF website)

B) Beneficiary Account:
For main account applicant, please submit the supporting document as shown above, and for beneficiary holder, please find the supporting document required as below:

• If beneficiary applicant is a Singaporean
  - below 15 years old: A copy of Birth Certificate is required.
  - above 15 years old and below 18 years old: A copy of NRIC (front and rear) is required.
  -  18 years old and above: The supporting document requirement is shown at part A.
• If beneficiary applicant is a Malaysian
  - below 12 years old: A copy of Birth Certificate and Passport are required.
  - above 12 years old and below 18 years old: A copy of NRIC (front and rear) is required.
  - 18 years old and above: The supporting document requirement is shown at part A.
• If beneficiary applicant is from other Nationality
  - below 18 years old: A copy of Birth Certificate and Passport are required.
  - 18 years old and above: The supporting document requirement is shown at part A..

Supporting documents should not be more than 3 months old from the date that it is received by FSM. You may email to us at clienthelp@fundsupermart.com.

The address on your NRIC must correspond to your residential address on your account opening form. The name and mailing address on supporting documents must match the name and mailing address on your account opening form.

We will activate the account within 1 business day upon receiving your complete documents. You can then proceed to login and start transacting.

Notes:
1. For passport holder, address on supporting document must match the residential address on the Account Opening Form. If you have stated a different mailing address on the form, additional supporting document is required to reflect the mailing address.

A Beneficiary Account in FSM Global is useful if you are planning a separate portfolio for another person. In the event that any one person in the beneficiary account passes away, the assets of the account will belong to the surviving person.

The main applicant (main account holder) of this beneficiary account must be above 18 years old. Please note that the main applicant is still the key operator of this account and the owner of the assets invested under this account as long as the main applicant is still alive. All correspondence will be notified to the main account holder.

Notes:
1. You can only use Cash Investments for the FSM Beneficiary Account. You cannot use either your CPF/SRS or your beneficiary account holder's CPF/SRS account to invest in the beneficiary account.
2. The FSM Global Beneficiary Account is different from a joint name bank account that you normally see in a bank. This is because for FSM Global Beneficiary Account, the main holder is still the primary operator and owner of the accounts. For example, the sell/redemption proceeds (Cash) will ONLY be payable to the main account holder.
3. In the event that the main account holder passes away, the assets of the account will belong to the nominated beneficiary account holder. The beneficiary account holder (upon 18 years old) is required to bring the original death certificate and his/her original NRIC to our office. We will open a Personal Account for the beneficiary holder and then transfer all the holdings registered under the beneficiary account into this newly created Personal Account. Thereafter, the beneficiary will have rights towards this holdings and he/she will be able to purchase, sell or switch if he/she wishes to.
4. Based on the nature of the Beneficiary Acount, you should not indicate yourself as the Beneficiary Account Holder when opening this type of account.

We won’t be able to approve your account application if we do not receive all required documents from you. Regular emails will be sent out to you as a reminder.

Please note if we do not receive all documents required for the account application completion within the timeframe, your account application will be voided automatically after 120 days from the date of application.

Once the application is auto-voided, you would need to re-submit a new account application online and re-send the required documents again.

If you already have a Personal or Beneficiary account with FSM Global, you can log in and go to Account Settings > Open An Additional Account > I’m an existing FSM Client to apply for the other account type (e.g., open a Beneficiary account if you already hold a Personal account, or vice versa).

Please note that, under the requirements of the Monetary Authority of Singapore (MAS), financial institutions must maintain strict and up-to-date customer due diligence records. Therefore, you are required to resubmit a full set of account opening documents (for both the main and beneficiary applicants) along with the latest supporting documents (not older than 3 months), even if you already have an approved account with us.

No, it is not compulsory to open a Singapore (local) SGD bank account when you open an investment account with us.

However, the benefit of having a local SGD bank account is that you are able to update the Direct Credit Instruction to enable us to deposit your withdrawal proceeds to your designated bank account directly via electronic funds transfer to you.

It will also be easier for you to make payment to us via FAST Transfer, PayNow UEN, Cheque or Internet Bill payment.

The initial investment amount depends on the product that you wish to invest into.

• For Unit Trusts, most funds required a minimum initial investment amount of $100.
• For Managed Portfolios, the minimum initial investment amount starts from $500.
• For Stocks and ETFs, the minimum shares starts from a quantity of 100 for SGX (you may refer the lot size of respective stock counter).
• For Bonds, retail bonds starts from an investment amount of $1,000, while corporate bond starts from SGD250,000/ USD 200,000
• FSM Global also offers an RSP that allows you to start investing with as little as S$50 a month

A Beneficial Owner refers to an individual who has a level of control over, or entitlement to, the funds or assets in the account that, as a practical matter, enables the individual, directly or indirectly, to control, manage or direct to the account.The ability to fund the account or the entitlement to the funds of the account alone, however, without corresponding authority to control, manage or direct the account (such as in the case of a minor child beneficiary), does not cause the individual to be a beneficial owner.
 
A Beneficial Owner is NOT referring to the “Beneficiary Account Holder” or "Beneficiaries" who will inherit the asset when the main account holder passes away.

eKYC is an electronic identity verification process used by FSM Global to confirm your identity when opening an account.
It is required to:

• Comply with regulatory requirements (AML/CTF).
• Protect your account and transactions.
• Ensure accurate client information.

The verification is secure, digital, and quick, and instructions will be provided if you are required to complete it.

For identity verification after account opening, we do not accept photos taken from a computer screen or screenshots of digital NRIC.
Please use your physical NRIC or passport and take a clear photo directly with your camera.
 

Yes. You may submit your bank statement as a photo of a printed statement or as a PDF downloaded from your bank.

Face verification may be required separately for:

• The main applicant and beneficiary.
• Instances where the session was interrupted.

This is part of our security and regulatory checks.

If you are using the FSM Global website, please log out and log in again to your account. You will then be redirected to the Identity Verification, Upload & Verification (eKYC) page to submit the required documents.

If you are using the FSM Global mobile app, please log out and log in again to retry the eKYC process. If you are already logged in, simply open the app again, and it should prompt you to retry the eKYC submission.

For further assistance and feedback, you may call our helpline at +65 6557 2853 or write to us at clienthelp@fundsupermart.com.

We are committed to address your complaints in a timely, objective and unbiased manner. To ensure that your complaints are handled in an independent, timely and fair manner, please lodge your complaints HERE, or write to us at complaints@fundsupermart.com.

Please be assured that all information in relation to the complaint will be kept confidential and only used for the purpose of addressing the complaint.

Our Complaints Handling Process:
1. Complaints received at complaints@fundsupermart.com
2. Our client service team will look into the complaint and contact you within 2 business days.
3. A resolution will be formulated, reviewed and approved by a member of the complaints Oversight committee. You will be informed of the resolution via email within 20 business days.
4. If the complaint is complex and required more time for review, you will be informed of the status within 20 business days with the reason and a reasonable respond timeframe.
5. In the event where a satisfactory resolution is unable to be reached, you have a right to refer the complaint to Financial Industry Disputes Resolution Centre (FIDReC).

Note: Complaint received after 5:45pm on a business day is treated as received by iFAST on the next business day.