FSM MOVING TO
Fundsupermart.com (FSM) moved from the 8th
floor of Ocean Towers to the 10th floor on 1st August 2005. The new unit address
is #10-03. The whole of the 8th floor will now be used for IFAST Financial's financial
advisers' (FA) transaction platform business.
With your strong support,
FSM is now large enough to have an office of its own. It has about S$250 million
in assets under management, and sells well over S$100 million worth of unit trusts
a year. It is the largest online distributor of unit trusts in Singapore, the
only online CPFIS-registered investment administrator and the only online dealer
of SGS Bonds.
Besides getting a new office, we will do the following things
to improve FSM's services:
1. Focused leadership. Wong
Sui Jau, our former research manager, has been promoted to General Manager of
the FSM Singapore Division. He will lead the overall development of the FSM business
in Singapore and give it more focused management attention. The thread called
"Feedback to FSM ED" in the forum will be changed to "Feedback to FSM GM" and
Sui Jau will be responding to our clients' feedback and queries in that thread.
2. More IT staff. We will have more dedicated IT staff who will
work exclusively on the FSM business. With the increase in volume, some of our
new initiatives have been slow in coming. With more dedicated resources now, the
speed of FSM's web developments and service innovation will increase.
In-source call-centre and email-response operations. Previously, we outsourced
these operations because the volume was low. With the increase in volume, we will
in-source these operations from October 1st 2005 in order to have greater control
and offer better service quality.
We believe that these changes
will enable the FSM team to 'run faster' with their ideas and improve on the service
delivery to our customers. Already, there are several interesting ideas mapped
out, and we will see these rolled out this year.
We thank you for your
support, and remain committed to providing you a top rate service for online unit
Moh Hon Meng
Executive Director iFAST Financial