Fundsupermart.com
Licensed Custodian, Dealer and Financial Adviser.   CPFIS Registered Investment Administrator

Troubleshooting and Technical Support

1. Whom do I contact if I need help about troubleshooting?

You may email your queries to clienthelp@fundsupermart.com. Please include the following in your email:

1) Type of browser (Internet Explorer / Mozilla Firefox/ Google Chrome / Safari)

2) Version of the Browser

3) Java version

4) Type and version of Operating System

5) Type of connection (LAN / wireless)

6) Personal / Company PC

For telephone assistance, you may call our client services at +65 6557 2853 from 8:30am to 5:30pm on Monday to Friday(excluding Saturday, Sunday and public holidays).

2. When I register an account at your website, it says 'Duplicate NRIC No. found'. What should I do?

You may have registered with us earlier as your NRIC is the unique identifier in our system, and you are only allowed to use your NRIC once.

Please contact us at +65 65572853 from 8:30am to 5:30pm (Mondays to Fridays) or email us at clienthelp@fundsupermart.com for further assistance.

3. Having problem with account login?

Due to unsecure elements in older versions of selected web browsers, we will be discontinuing support for those browsers. Example: Internet Explorer 6 and below. We recommend that you use the latest version of popular web browsers and Transport Layer Security (TLS) 1.0 is supported.

Configuration

1) On the Tools menu, click Internet Options.
2) On the Advanced tab, under Security, make sure that the following check boxes are "checked":
• Use TLS 1.0
3) Click Apply, and then click OK.

4. I tried to login several times but still failed. What should I do?

Please clear your browser caches and cookies, close the browser, reopen and try again:

Internet Explorer: Tools > Delete Browsing History > Check on 'Temporary Internet files, Cookies, History* and InPrivate Filtering Data > Delete
History*: this is optional whether you wish to remove the websites that you have visited earlier.

Mozilla Firefox: Tools > Options > Privacy > Clear your recent history

Google Chrome: Tools > Clear Browsing Data

Safari: Press ‘CTRL H’ and you will be able to delete the browsing history

If you have forgotten your login password, please click here to find out more.

5. What if there is a failure to your online trading system? What should I do if I need to trade?

In the event of an online trading system failure, our IT staff will work on restoring the system immediately and determine within the first hour, if it will take more than 2 hours from the discovery of the system failure to restore it.

As soon as it is determined that the online trading system cannot be restored within 2 hours from the discovery of the system failure, mass emails will be sent to inform all Fundsupermart customers about the technical difficulties on the website. In the meantime, if you require assistance, please call 65572853 and our staff will attend to you promptly. Alternatively, you may proceed to our office at 10 Collyer Quay Ocean Financial Centre #26-01, where we will be able to process your requests directly. If you wish to carry out transactions, you will be provided with offline transaction forms at our office where we will be able to process your transactions thereafter.

Once the online trading system issues have been resolved, all FSM customers will be informed via mass emails accordingly.

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