Licensed Custodian, Dealer and Financial Adviser.   CPFIS Registered Investment Administrator

Troubleshooting and Technical Support

1. Whom do I contact if I need help about troubleshooting?

You may email your queries to Please include the following in your email:

1) Type of browser (Internet Explorer / Mozilla Firefox/ Google Chrome / Safari)

2) Version of the Browser

3) Java version

4) Type and version of Operating System

5) Type of connection (LAN / wireless)

6) Personal / Company PC

For telephone assistance, you may call our client services at +65 6557 2853.

2. When I register an account at your website, it says 'Duplicate NRIC No. found'. What should I do?

You may have registered with us earlier as your NRIC is the unique identifier in our system, and you are only allowed to use your NRIC once.

Please contact us at +65 65572853 or email us at for further assistance.

3. Having problem with account login?

Due to unsecure elements in older versions of selected web browsers, we will be discontinuing support for those browsers. Example: Internet Explorer 6 and below. We recommend that you use the latest version of popular web browsers and Transport Layer Security (TLS) 1.0 is supported.


1) On the Tools menu, click Internet Options.
2) On the Advanced tab, under Security, make sure that the following check boxes are "checked":
• Use TLS 1.0
3) Click Apply, and then click OK.

4. I tried to login several times but still failed. What should I do?

Please clear your browser caches and cookies, close the browser, reopen and try again:

Internet Explorer:

  1. Go to Tools > Internet Option
  2. Under Browsing History, click on Delete…
  3. Check on Temporary Internet files, Cookies, History* and InPrivate Filtering Data
  4. History*: this is optional whether you wish to remove the websites that you have visited earlier.
  5. Click Delete

Mozilla Firefox:

  1. Go to Tools > Options
  2. Go to Privacy
  3. Click on ‘clear your recent history’ under History.
  4. Check on Browsing & downloaded history, Cookies and Cache.
  5. Click Clear Now

Google Chrome:

  1. Go to Customise and control Google Chrome.
  2. Go to Settings.
  3. Click ‘Clear Browsing data’ under Privacy.
  4. Check on Browsing History, Cookies and other site and plug-in data, Cached images and files.
  5. In "Obliterate the following items from", select "the beginning of time".
  6. Click Clear Browsing Data


  1. Click Safari > Preferences
  2. Click Privacy.
  3. Click Remove All Website Data.
  4. Click Remove Now.

If you have forgotten your login password, please click here to find out more.

5. What if there is a failure to your online trading system? What should I do if I need to trade?

In the event of an online trading system failure, our IT staff will work on restoring the system immediately and determine within the first hour, if it will take more than 2 hours from the discovery of the system failure to restore it.

As soon as it is determined that the online trading system cannot be restored within 2 hours from the discovery of the system failure, mass emails will be sent to inform all Fundsupermart customers about the technical difficulties on the website. In the meantime, if you require assistance, please call 65572853 and our staff will attend to you promptly. Alternatively, you may proceed to our office at 10 Collyer Quay Ocean Financial Centre #26-01, where we will be able to process your requests directly. If you wish to carry out transactions, you will be provided with offline transaction forms at our office where we will be able to process your transactions thereafter.

Once the online trading system issues have been resolved, all FSM customers will be informed via mass emails accordingly.

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