Licensed dealer and Financial Adviser   CPFIS Registered Investment Administrator

Troubleshooting and Technical Support

1. When I register an account at your website, it says 'Duplicate NRIC No. found'. What should I do?

You may have registered with us earlier as your NRIC is the unique identifier in our system, and you are only allowed to use your NRIC once.

Please contact us at +65 65572853 from 9am to 6pm (Mondays to Fridays) or email us at for further assistance.

2. Whom do I contact if I need help about troubleshooting?

You may email your queries to Please include the following in your email:

1) Type of browser (Internet Explorer / Mozilla Firefox/ Google Chrome / Safari)

2) Version of the Browser

3) Java version

4) Type and version of Operating System

5) Type of connection (LAN / wireless)

6) Personal / Company PC

For telephone assistance, you may call our client services at +65 6557 2853 from 9am to 6pm on Monday to Friday(excluding Saturday, Sunday and public holidays).

3. I tried to login several times but still failed. What should I do?

Please clear your browser caches and cookies, close the browser, reopen and try again:

Internet Explorer: Tools > Delete Browsing History > Check on 'Temporary Internet files, Cookies, History* and InPrivate Filtering Data > Delete
History*: this is optional whether you wish to remove the websites that you have visited earlier.

Mozilla Firefox: Tools > Options > Privacy > Clear your recent history

Google Chrome: Tools > Clear Browsing Data

Safari: Press ‘CTRL H’ and you will be able to delete the browsing history

If you have forgotten your login password, please click here to find out more.

Switch to desktop view Switch to mobile view